LEGO Discovery Centre Melbourne Annual Pass Terms and Conditions
1. Introduction
1.1 About these Terms
These Terms and Conditions ("Terms") govern the purchase and use of annual passes ("Annual Passes") for LEGOLAND Discovery Centre Melbourne ("Attraction"). In these Terms, "LDC", "we", "us" and "our" mean LEGOLAND Discovery Centre Melbourne Pty Ltd (ACN 601 100 869), and "Passholder", "you" and "your" mean the individual to whom an Annual Pass has been issued.
1.2 Acceptance of Terms
By purchasing, holding or using an Annual Pass, you agree to be bound by:
(a) these Terms;
(b) the Attraction's Conditions of Entry; and
(c) any policies, procedures or requirements notified by us from time to time in connection with the operation of the Attraction.
If there is any inconsistency between these Terms and the Conditions of Entry, the Conditions of Entry will prevail to the extent of that inconsistency in relation to admission to and conduct within the Attraction.
2. Eligibility and Purchase Requirements
2.1 Eligibility
Annual Passes are available as individual passes and are valid for persons aged 2 years and over.
2.2 Purchaser Requirements
The person purchasing an Annual Pass must be at least 18 years of age.
2.3 Required Information
As a condition of purchase, each person applying for an Annual Pass must provide:
(a) first name and surname;
(b) date of birth;
(c) residential address;
(d) contact telephone number;
(e) email address (where available); and
(f) a current photograph that accurately represents the individual.
2.4 Individual Passholders
Each person issued with an Annual Pass is a separate Passholder for the purposes of these Terms.
2.5 One Annual Pass per Person
Each person (aged 2 years or older) entering the Attraction must hold a valid admission ticket or Annual Pass, unless otherwise stated by us.
3. Annual Pass Issuance and Ownership
3.1 Issue of Passes
Each Passholder will be issued with an individual Annual Pass in digital format.
3.2 Property of LDC
All Annual Passes remain the property of LDC at all times.
3.3 Non-Transferability
Annual Passes are personal to the Passholder and:
(a) may not be transferred;
(b) may not be sold or offered for sale;
(c) may not be shared, loaned or given away; and
(d) may not be used by any person other than the Passholder.
For the avoidance of doubt, pass sharing constitutes a breach of these Terms.
4. Validity and Use of Annual Passes
4.1 Validity Period
Your Annual Pass entitles you to standard admission to the Attraction for a period of 365 days commencing on the date of issue and ending on the expiry date displayed on the Annual Pass ("Validity Period"), subject to any applicable Blackout Dates.
4.2 Proof of Identity
An Annual Pass is valid only when used by you. We may require proof of identity before granting admission.
4.3 Presentation of Pass
To gain admission, a Passholder must present a valid and verifiable Annual Pass at the Attraction's designated entry point. Entry may be refused if a valid and verifiable Annual Pass cannot be presented for any reason, including where a Passholder is unable to access their account, mobile device or digital Annual Pass.
4.4 Digital Pass Requirements
Only the official digital Annual Pass issued by us will be accepted. Photocopies, screenshots, altered images or other reproductions of an Annual Pass will not be accepted.
4.5 Breach of Terms
Any use of an Annual Pass in breach of these Terms may result in refusal of admission, suspension or cancellation of the Annual Pass without refund or compensation.
4.6 Benefits
Your Annual Pass may entitle you to discounts, benefits and privileges notified by us from time to time. We may amend, suspend or withdraw discounts, benefits or privileges associated with an Annual Pass from time to time for operational, commercial, legal or safety reasons. Any such change will not affect rights that cannot be excluded under applicable law.
5. Admission and Access
5.1 Standard Admission Only
An Annual Pass entitles the Passholder only to standard admission to the Attraction.
5.2 Attraction-Specific Admission
An Annual Pass is valid only for admission to LEGO Discovery Centre Melbourne and does not provide admission to any other LEGO Discovery Centres or attractions unless expressly stated by us.
5.3 Pre-Booking Requirements
We may require a Passholder to reserve a timeslot prior to visiting the Attraction. Timeslot reservations are subject to availability and operational requirements. A reservation does not guarantee admission where admission is refused in accordance with these Terms or the Conditions of Entry.
5.4 Children and Adult Supervision
Adults aged 18 years or older must be accompanied by a child to enter the Attraction. Children aged 2 to 11 years must always be accompanied and supervised by an adult aged 18 years or older. Children aged 12 to 17 years may enter the Attraction unaccompanied.
5.5 Capacity and Operational Restrictions
An Annual Pass does not guarantee:
(a) admission;
(b) immediate entry; or
(c) entry at any particular time.
Admission remains subject to capacity restrictions, operational requirements and safety considerations.
5.6 Circumstances Where Entry May Be Refused
We may refuse admission where:
(a) a valid Annual Pass cannot be produced;
(b) the Passholder's identity cannot be verified;
(c) the Attraction has reached capacity;
(d) the Passholder breaches these Terms or the Conditions of Entry; or
(e) we reasonably consider refusal necessary for operational, safety or security reasons.
5.7 Identity Verification
We may use the photograph associated with your Annual Pass and request proof of identity to verify that you are the person to whom the Annual Pass was issued. We may refuse admission, suspend or cancel your Annual Pass if we reasonably believe that the Annual Pass is being used by a person other than you.
5.8 Attraction Closures and Operational Changes
The Attraction, or any part of it, may be closed, unavailable or subject to reduced operations from time to time due to maintenance, refurbishment, repairs, special events, health and safety requirements, emergencies or circumstances beyond our reasonable control. Subject to applicable law, such closures, restrictions or operational changes will not entitle a Passholder to any refund, compensation or extension of the Validity Period.
6. Blackout Dates
6.1 Blackout Dates
Annual Passes are not valid for admission on designated blackout dates ("Blackout Dates"). Details of Blackout Dates will be published on our website or otherwise notified by us. We may designate, amend or remove Blackout Dates from time to time, provided that any such changes are reasonable having regard to operational, safety, capacity or commercial requirements.
6.2 Discounted Admission on Blackout Dates
Where offered by us, Passholders may purchase a General Admission ticket at a discounted rate for entry on a Blackout Date. Any such offer remains subject to availability and may be amended or withdrawn at any time.
7. Special Events and Additional Charges
7.1 Excluded Events
Annual Passes do not include admission to events, experiences or activities specifically designated by us as excluded from Annual Pass benefits.
7.2 Additional Charges
Additional charges may apply for:
(a) special events;
(b) premium experiences;
(c) birthday parties;
(d) corporate events; and
(e) any other event or activity determined by us from time to time.
8. Renewal
8.1 Renewal Offers
A Passholder may be eligible for a renewal offer if the Annual Pass is renewed within 8 weeks following its expiry date.
8.2 Expired Passes
If an Annual Pass is not renewed within 8 weeks after expiry, any renewal offer may no longer apply and the prevailing price for a new Annual Pass may be charged.
8.3 New Validity Period
The validity period of a renewed Annual Pass will commence and expire in accordance with the expiry date shown on the renewed pass.
9. Lost, Stolen or Damaged Passes
9.1 Reporting Lost Passes
Lost, stolen or damaged Annual Passes should be reported to us as soon as reasonably practicable.
9.2 Replacement Passes
Subject to verification of identity, including the presentation of photo ID where requested, we may issue a replacement Annual Pass.
9.3 Administration Fee
We may charge an administration fee of AUD$20 for each replacement Annual Pass.
9.4 Replacement Limit
A maximum of three replacement Annual Passes may be issued during a Validity Period.
10. Misuse and Cancellation
10.1 Cancellation Rights
We may refuse admission, suspend or cancel an Annual Pass without refund or compensation if:
(a) the Annual Pass is used in breach of these Terms;
(b) a person attempts to gain admission using an Annual Pass issued to another person;
(c) the Annual Pass has been transferred, shared, sold, loaned or otherwise misused;
(d) the Annual Pass was obtained through fraudulent, unlawful or unauthorised means; or
(e) the Passholder breaches the Conditions of Entry.
10.2 Consequences of Cancellation
A cancelled Annual Pass will immediately cease to be valid and any associated benefits will be forfeited.
11. Pricing, Refunds and Promotions
11.1 Pricing
We may amend the purchase price of Annual Passes and offer promotional pricing from time to time. Any such change will not affect Annual Passes already purchased.
11.2 Promotions
Unless otherwise expressly stated, an Annual Pass cannot be used in conjunction with any other offer, discount, voucher, promotion or incentive.
11.3 Refunds and Exchanges
Annual Pass purchases are non-refundable and non-exchangeable, except where required by applicable law, including the Australian Consumer Law.
12. Privacy and Communications
12.1 Communications
We may contact you regarding:
(a) administration of your Annual Pass;
(b) operational updates;
(c) changes to these Terms;
(d) expiry reminders;
(e) renewal offers; and
(f) other service-related matters.
12.2 Privacy
Our Privacy Policy governs the collection, storage, use and disclosure of personal information relating to the purchase and use of an Annual Pass.
13. Changes to these Terms
13.1 Amendments
We may amend these Terms from time to time where reasonably necessary for operational, legal, regulatory, safety or business reasons.
13.2 Notice
Where a change materially affects your rights or obligations, we will use reasonable efforts to provide at least 30 days' prior notice using the contact details associated with your Annual Pass.
14. Third-Party Benefits
14.1 Third-Party Offers
From time to time, Passholders may receive access to discounts, offers or benefits provided by third parties.
14.2 Withdrawal of Benefits
Third-party discounts, offers and benefits are subject to availability and may be amended, suspended or withdrawn by us or the relevant third party from time to time.
15. General
15.1 No Waiver
If we do not enforce any provision of these Terms, this does not constitute a waiver of our rights.
15.2 Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions will remain in full force and effect.
15.3 Governing Law
These Terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction to determine any dispute arising in connection with these Terms.
15.4 Reservation of Rights
We may modify, suspend or discontinue features, benefits, privileges, processes, procedures or operational aspects of the Annual Pass programme where reasonably necessary for operational, safety, commercial or legal reasons, provided that doing so does not limit any rights that cannot be excluded under applicable law.
15.5 Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified.
