Health, Safety & Security

COVID-19 Safety Plan

Updated 23/12/2021

We place the utmost importance on the safety and well-being of our guests and team members. To support this, we have a range of health and safety measures. Please visit our websites before you visit to understand what’s changed.

We have no tolerance for guest abuse, our team is working to keep you safe whilst complying with government mandates. We are 100% FUN!

Prior to your arrival:

• The current Victorian Government COVID-19 rules state that guests aged 12 years and 2 months and above must be fully vaccinated against COVID-19. Guests will be required to present proof of vaccination prior to entering our attraction, unless an exemption applies.
• Please make sure you have made your booking online. This includes pre-paying and selecting the date and time-slot of your visit.
• Those with pre-purchased open-dated tickets and third-party tickets must pre-book here.
• We will be closed on Tuesdays and Wednesdays during school term time. During the school holidays, we are open 7 days per week.
• Before leaving home, please check our Facebook page for the latest information.
• Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
• We politely request that you refrain from visiting our centre should you start displaying any of the symptoms associated with COVID-19. Please contact Melbourne@LEGOLANDDiscoveryCentre.com.au should you need to amend your booking.
• Please remember to bring socks to use in our soft play areas, socks can also be purchased at our cafe 

I’ve bought a Merlin Annual Pass – what happens?

• Our valued Annual Pass members must also pre-book their timeslot and can do so here. 
• All affected annual passholders will receive an extension to their existing pass, to match the duration of attraction closure. Further communication will be circulated closer to reopening. Please also visit the Merlin Annual pass website for more details: https://www.merlinannualpass.com.au/whats-on/covid-19-information-and-update

On arrival at LEGOLAND Discovery Centre Melbourne:

• The current Victorian Government COVID-19 rules state that guests aged 12 years and 2 months and above must be fully vaccinated against COVID-19. Guests will be required to present proof of vaccination prior to entering our attraction, unless an exemption applies.
• The current Victorian Government COVID-19 rules state that wearing a face mask is mandatory in all indoor settings from 24 December 2021. Please note that all guests entering Chadstone Shopping Centre will be required to wear a face mask. Those with an exemption and children under 8 years will not need to wear a face mask.
• We have significantly reduced the daily ticketed capacity to allow for social distancing and the best possible guest experience.
• Guests will notice new information signage informing them of key safety messages and instructions.
• We are required to record contact details for all guests to ensure contact tracing may be conducted if necessary.
• Each time session is for play of up to 2 hours
• We are required to record contact details for all guests to ensure contact tracing may be conducted if necessary, guests can simply 'check-in' using the Service Victoria app

Social distancing measures within our attraction:

• We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage has been installed in our building entry, viewing areas, and café to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
• We have introduced new arrangements for the application of social distancing in our cafe area. Tables and chairs have been reconfigured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
• Keep an eye out for COVID safety & capacity limit signage throughout the attraction
• We have introduced new capacity limits and time-slots. These restrictions will help ensure there is plenty of room for social distancing.
• We have installed new hygiene screens at our service counters to help physically separate guests from employees.
• We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests.

Hygiene and disinfection measures within our attraction:

• We have introduced enhanced cleaning measures, throughout the day, which seek to disinfect high-frequency touchpoints, such as tables and chairs, service counters, grab and flush handles, door handles/plates, elevator buttons and taps.
  We have introduced new deep cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
• We have introduced a large number of hygiene stations/hand sanitiser dispensers around the attraction for guests to use.
• We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform.
• These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
• We have reduced our menu offering of our cafe to place a greater emphasis on ‘Grab & Go’ options. Cutlery and condiments will now be provided to guests with their meal, or on request, rather than left in open areas.
• As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
• Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.

Other things to know:

• LEGOLAND Discovery Centre Melbourne is currently welcoming school groups during school term, for parents who would like to visit during our quieter sessions, we recommend visiting in the afternoon.  

I’ve bought tickets to LEGOLAND Discovery Centre Melbourne that I haven't used yet - what happens?

• If you have already purchased tickets to our attraction, you may use these tickets for any future date through to 31 December 2021. We look forward to delivering memorable experiences again soon.
• Those with pre-purchased open-dated tickets and third-party tickets must pre-book here.

We hope these new health and safety measures provide our guests with confidence and eagerness to visit us. These are unprecedented times for all communities around the world, and whilst every effort is being taken to protect the safety and wellbeing of our guests, everyone should inform themselves of the risks, conditions and personal responsibilities before they visit.

We thank you for your custom and understanding. Now, let’s make new magical memories together!

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