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Health, Safety & Security

Latest Updates

Important Updates:

IMPORTANT UPDATE 16/06/2021:

We are back to play! Our team members are ready to welcome all our budding builders back to the ultimate indoor LEGO® playground!

In line with the Victorian Government’s easing of COVID-19 restrictions, we are happy to announce that LEGOLAND Discovery Centre Melbourne will reopen to the public on Friday 18 June 2021!

  • If you have purchased tickets to visit during our closure, we will be honouring all tickets until August 31st All you need to do is simply pre-book your new visit date using the ‘Time Slot Pre-Book’ function on our website here. When you arrive, simply have your previous tickets ready to present along with your pre-booking and your admission will be honoured.
  • Pre-Booking is essential, all guests must book their tickets or timed session online prior to arrival
  • Each timed session will be for up to 2 hours of play, with reduced capacity limits in place to allow for all guests to play safely 
  • Face masks are mandatory indoors for all guests 12 years old and over (guests who have a medical exemption are exempt), this includes inside our attraction and at our retail store. 
  • Further communication regarding extensions for valid Annual Passholders will be circulated shortly. We appreciate your ongoing patience and understanding throughout these challenging times.

Our team will be in contact with all guests who have affected bookings via email.

Stay Safe and awesome!

Team LEGOLAND

 

Know before your visit!

PRIOR TO YOUR ARRIVAL:

  • Please make sure you have made your booking online, where possible. This includes pre-paying and selecting the date and time-slot of your visit.
  • Those with pre-purchased open-dated tickets and third-party tickets can pre-book hereIf you have already purchased tickets to our attraction, you may use these tickets for any future date through to 31 March 2021.
  • Please note that the attraction is currently open 5 days a week (closed Tuesdays and Wednesdays) during school term. The retail store will continue to be open 7 days a week.
  • Before leaving home, please check our Facebook page or website for the latest information.
  • We are now cashless! Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
  • We politely request that you refrain from visiting LEGOLAND® Discovery Centre should you start displaying any of the symptoms associated with COVID-19. Please contact Melbourne@LEGOLANDDiscoveryCentre.com.au should you need to amend your booking.
  • Please remember to bring socks to use in our soft play areas, socks can also be purchased at our cafe 

ON ARRIVAL AT LEGOLAND® DISCOVERY CENTRE:

  • We have reduced the daily ticketed capacity to allow for social distancing and the best possible guest experience.
  • Each time session is for play of up to 2 hours
  • Guests will notice new information signage informing them of key safety messages and instructions.
  • We are required to record contact details for all guests to ensure contact tracing may be conducted if necessary.

SOCIAL DISTANCING MEASURES WITHIN OUR ATTRACTION:

  • We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage have been installed in our building entry, viewing areas, and café to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
  • We have introduced new arrangements for the application of social distancing in our cafe area. Tables and chairs have been recon­figured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
  • We have introduced new capacity limits and time slots. These restrictions will help ensure there is plenty of room for social distancing.
  • We have installed new hygiene screens at our service counters to help physically separate guests from employees.
  • We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests.
  • Face masks are mandatory indoors for all guests 12 years old and over (guests who have a medical exemption are exempt), this includes inside our attraction and at our retail store. 

HYGIENE AND DISINFECTION MEASURES WITHIN OUR ATTRACTION:

  • We have introduced enhanced cleaning measures, throughout the day, which seek to disinfect high-frequency touch points, such as LEGO®, tables and chairs, service counters, grab and flush handles, ride restraints, door handles/plates, elevator buttons and taps.
  • Our industrial cleaning machine is being used to clean LEGO® bricks three times per day.
  • We have introduced new deep cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
  • We have introduced a large number of hygiene stations/hand sanitiser dispensers around the attraction for guests to use.
  • We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
  • We have reduced our menu offering of our cafe to place a greater emphasis on ‘Grab & Go’ options. Cutlery and condiments will now be provided to guests with their meal, or on request, rather than left in open areas.
  • As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
  • Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.

OTHER THINGS TO KNOW

  • LEGOLAND Discovery Centre Melbourne is currently welcoming school groups during school term, for parents who would like to visit during our quieter sessions, we recommend visiting in the afternoon.  

I’VE BOUGHT A MERLIN ANNUAL PASS – WHAT HAPPENS?

  • Our valued Annual Pass members must also pre-book their timeslot and can do so here.
  • We will let Pass holders know further updates via email, our social media channels and our website

We hope these new health and safety measures provide our guests with confidence and eagerness to us.  These are unprecedented times for all communities around the world, and whilst every effort is being taken to protect the safety and wellbeing of our guests, everyone should inform themselves of the risks, conditions and personal responsibilities before they visit.

We thank you for your custom and understanding. Now, let’s make new magical memories together.

HOW DO I GET UPDATES?

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LEGO® RETAIL STORE

Our LEGO Retail Store will reopen from Friday 11 June. Check out our exclusive items and the latest LEGO sets in our store! 

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SHOP ANYTIME, ANYWHERE!

Our LEGO® online store is now open! Discover our brick-tastic LEGO® range, including LEGOLAND® Exclusives at home anytime! Get your favourite and must have LEGO sets mailed to your door or click and collect at your convenience! 

  • Delivery Australia-wide
  • Contactless Click and Collect via Chadstone Parcel Concierge

Shop Now
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LEGOLAND® FUN AT HOME!

We are bringing LEGOLAND® Discovery Centre FUN to your home! Do a LIVE Workshop with Kieran and catch up on Fun and entertaining LEGO videos!

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ANNUAL PASS UPDATE

We want to reassure all Victorian Merlin Annual Pass holders that we will be extending your passes by a further 5 months from the original expiry date. You won’t need to do anything as your pass will be updated automatically – so once our attractions reopen, your Annual Pass will scan as normal at the ticket barriers. 

ANNUAL PASS FAQ'S

  • Our valued Annual Pass members must also pre-book their timeslot and can do so here.
  • We want to reassure all Victorian Merlin Annual Pass holders that we will be extending your passes by a further 5 months from the original expiry date. You won’t need to do anything as your pass will be updated automatically.
  • We will let Pass holders know further updates via email, our social media channels and our website

Q: I have a query about a specific item at an attraction, who should I contact?  

A: Please contact us HERE and we will be able to assist you