Tickets

Booking with confidence guarantee

We recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to! Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.

The guarantee is free of charge. You are covered in the event of

• our attraction being closed due to the instruction of local authorities
• travel restrictions
• you being unable to travel due to sickness and/or isolation

You can change your ticket dates up to 5 times via our booking portal. For login, all you need is the confirmation number as well as the e-mail address you used for the ticket order.

Already have a ticket? Book and reserve entry below!

Please note, adults must be accompanied by a child and children must be accompanied by at least one adult.

We currently guarantee admission only with a negative Covid test and a pre-booked online ticket or time slot reservation. Our online tickets automatically include a time slot reservation, you don't need a separate reservation.