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Frequently asked questions

Plan Your Visit

Do you still have questions? Look for our most frequently asked questions in the area that is relevant to you. Maybe they'll help you.

Adults are only admitted when accompanied by at least one child.

However, we have special adult fan evenings that can only be attended by adults (18+). Check out our current events.

Find our current opening times here.

No, we would like to give you all the freedom so that you can discover and try out all the attractions of our center yourself. Of course, you can also try an attraction several times.

For safety reasons, minors are only allowed to visit the Center when accompanied by an adult.

More information regarding directions can be found here.

Free parking spaces are available in all Centro parking garages. We recommend parking garages 3 + 4 for your visit. The parking garages are signposted.

Paid parking spaces are available at the Aquapark

It is not allowed to bring your own food and drinks. We offer you a selection of snacks and drinks in our coffee shop. Baby food, which you are welcome to bring with you, is excluded from this rule.

You can see our menu here.

Our shop can be entered free of charge via a separate entrance and offers you a wide range of famous LEGO® model sets, as well as completely new product lines.

Discover our shop here.

Our LEGOLAND® Discovery Center Oberhausen is fully accessible for people with disabilities and wheelchair users. An exception is the use of the two rides Merlin's Aprrentice and Kingdom Quest within the center.

Find out more about accessibility here.

Our safety standards stipulate that employees with first aid training must always be on site who can help in emergency situations.

Of course you can bring your stroller with you. Our center has spacious corridors.

We do not offer childcare.

The LEGOLAND® Discovery Center Oberhausen has comfortable changing tables.

We offer a small selection of baby food in our coffee shop. You are also welcome to bring your own baby food. Devices for warming up are available. Our staff will be happy to help you.

Our LEGOLAND® Discovery Center Oberhausen is a children's attraction and therefore, of course, a completely smoke-free zone.

Smoking is only permitted outside the attraction.

There are some lockers in the center that you can use free of charge to keep your valuables safe. (Limited availability)

Tickets

Yes, we offer ticket insurance through the external partner ERV.

Because booking a ticket and not being able to arrive is annoying. With ticket insurance from ERV, you don't have to worry about the costs. The insurance will reimburse you for the cost of purchased tickets in accordance with the insurance conditions.

The insurance can be booked here for only € 0.99.

With us you have the option to pay for your online ticket with the following payment methods:

  • SEPA direct debit
  • Visa
  • Mastercard
  • PayPal

You will usually receive an email. Perhaps you accidentally found it in your spam folder. It's best to look there again.

If you can't find it there, please click here to view your booking details and tickets.

Please enter your phone number and email address, which you used to make the booking. Please also pay attention to the (country) area code.

To redeem your online ticket, we need:

  • the order confirmation, either printed out or on the mobile phone
  • a valid photo ID
  • your payment card with which you paid for your online ticket.

Please show these three things at checkout.

You are welcome to print out your online ticket. If you don't have a printer, you can show us your online ticket on your smartphone / tablet.

After you have paid for your online ticket, we will send you an order confirmation to your saved e-mail address.

School field trips

Please book your class trip online in advance. 

To ensure that we have capacity for your school class and to benefit from our reduced school rate, we try to book tickets for school groups in advance. We recommend that you book your school visit at least a month in advance.

Yes, the school rate is available every day of the week.

Yes, we offer preschools and kindergartens the same conditions.

Please contact the local tourist office for more details.

You can bring 1 teacher/supervisor for every 10 students. A ticket for an additional supervisor is 15 Euro per person.

Unfortunaltely we are currently not able to offer workshops due to Covid 19 restrictions.

Birthday Parties

Unfortunately we are currently not able to offer birthday parties due to Covid 19 restrictions.

Birthdays must be reserved on our info hotline 01806-66 69 01 10 (€ 0.20 / call from a German landline, max. € 0.60 / call from cell phones).

You can find more information about our birthday offers here.

There is a normal cloakroom and lockers. These fill up quickly, especially on weekends and during the holiday season. We also offer large wooden boxes for clothes storage. However, no liability is accepted.

Depending on the birthday package you want, you can book a 3-hour birthday care service. Every birthday party is greeted by one of our employees.

The employee is only there for you during the booked time. But if you have any questions afterwards, many employees walk around our center who are happy to help.

No, only during the booked time. After that, all of our employees will be happy to help and advise you.

Yes, but there will be no supervisor for you during this time. The birthday room is also only available at the booked time.

The birthday room is available for 1 hour when booking the Knight of the LEGO Round Package.

Yes, until the regular end of opening hours.

No, this is prohibited for reasons of hygiene.

Please inform us about the children's allergies when booking, then we can look for alternatives. Experience has shown that this is more difficult on site.

No. This is prohibited due to fire protection law.

No. As our center is equipped with a sprinkler system, it is not permitted to bring balloons of any kind.

If it is more than minutes, please give us a call. Please understand that the room is only available for the time you have booked. So if you are late, the time in your birthday room will also be shorter. So please plan enough arrival time.

There is space for 20 people in our birthday room.