We're really sorry to hear that something was missing from your new LEGO®️ set. Please call the below number with your proof of purchase receipt. Toll-free Customer Service Hotline: 800960153
- All merchandise sold are non-refundable. Exchange of merchandise can be done within 14 days from date of purchase with original receipt at LEGOLAND® Discovery Centre Hong Kong.
- Merchandise must remain in its original packaging, unopened and undamaged.
- 'Pick-a-Brick', Blind pack, gift with purchase and any promotional or discounted items are non-exchangeable and non-refundable.
- Any exchange of merchandise can only be accepted once with item that is of the same or higher value.
- All exchanges are to be processed at our Gift Shop. LEGOLAND® Discovery Centre Hong Kong reserves the right to final decision in case of any dispute.