Terms & Conditions

Merlin Entertainments Group Operations Ltd reserve the right to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons and that no refunds can be given in these circumstances. Children must be accompanied by an adult. Merlin Entertainments Group Operations Ltd reserve the right to refuse entry without explanation.

1. MAKING YOUR BOOKING

The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. All bookings must be made online via the website. At the end of the booking process, you are asked to confirm that you have read and agree with our booking conditions. Your booking will be confirmed by a booking reference, we will reconfirm your booking by email. The confirmation is sent to the email address which you enter/provide at the time of making your booking. However if you have spam filtering on your email account, our email might not reach you. Your email voucher will serve as proof of payment for your attraction ticket. You will need to present this confirmation email at the appropriate entrance to gain entry. You must take the confirmation email with you or you may not gain entry. Please check your booking confirmation carefully as soon as you receive it.

The over 25% saving that is communicated on the website is calculated against the full gate price for children. The ticket purchased is only valid for entry at date and time selected. You have to book at least 24 hours in advance to guarantee the online saving. When booking a visit online for the same day, the prices will vary.

Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

2. PAYMENT

Full payment is required at the time of booking.

3. YOUR CONTRACT

A binding contract between us comes into existence when the final page of the booking confirmation procedure gives you a booking reference. For all payments made via this website, Merlin Entertainments Group Operations Limited will be the responsible contractual party. This contract and all matters arising out of it are governed by English law.

4. THE COST OF YOUR TICKET(S)

We are committed to providing great value offers on tickets; where possible offering discounts on entrance rates. There are likely to be some seasonal special offers and in some circumstances prices may go up or down. The price of your ticket(s) will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. A total price of your ticket(s) will be given before you confirm your booking which you may accept or not. All prices are for pre-booking and include VAT.

5. CHANGES BY YOU

Visits to the attraction can be rescheduled - subject to availability - for up to 24 hours before your arrival time, by clicking ‘manage my booking’ on your booking confirmation.

6. CANCELLATION BY YOU

Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through the call centre. As soon as you cancel, your unique confirmation email voucher will become void and non-redeemable. We regret it is not possible to make refunds in respect of cancelled bookings.

7. CHANGES AND CANCELLATION BY US

Occasionally, we have to make changes to and correct errors and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a) accepting the changed arrangements or

(b) purchasing an alternative ticket offer from us. If the chosen alternative date is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more

(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

Merlin does not knowingly allow anyone to visit its Attractions or hold a [Merlin Annual/Discovery] Pass who is a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to the Sexual Risk Order, Child Abduction Notice or any other restrictions or requirements that protects the safety and welfare of children.

Merlin reserves the right to refuse admission to any of its Attractions, ban entry from the Attraction or remove from the Attraction without any right to a refund, any person [and any other members of their party] whose behaviour or presence may affect the enjoyment and/or safety of other guests or staff, or who may otherwise undermine Merlin’s commitment to safeguarding children and young people

A Discovery Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if Merlin reasonably believes a Passholder to be a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to the Sexual Risk Order, Child Abduction Notice, or any other restrictions or requirements that protects the safety and welfare of children, or which Merlin reasonably judges could give rise to a breach of its commitment to the safeguarding of children. For the avoidance of doubt, no refund will be given in any such circumstances.

An individual who has their Discovery Pass revoked in accordance with Term [X] shall be prevented from obtaining a replacement Discovery Pass and access will be denied to all or any of Merlin’s Attractions which in this instance shall be deemed to include any other resorts or attractions which may be operated by Merlin at any point in the future.

Queue jumping can be defined as trying to gain access to a ride, attraction or any other element that requires a queue or queue system through non-authorised means, including cutting in front of other guests already in the queue, leaving the queue and then attempting to re-enter at the same place, or saving a place for someone not in the queue

8. FORCE MAJEURE

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. OUR LIABILITY TO YOU

(1) We promise to make sure that the ticket arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
the act(s) and/or omission(s) of a third party not connected with the provision of visit and which were unforeseeable or unavoidable or
'force majeure' as defined in clause 8.

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised in our leaflet or website and we have not agreed to arrange them.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.

(5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

(6) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred".

Claims Notification Enquiries

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.

Claims are administered by McLarens and should be submitted via the claims portal.  The portal ID is D00357.

If you do not have access to the claims portal, claims should be submitted to merlin.tpa@mclarens.com

10. COMPLAINTS AND PROBLEMS

In the unlikely event that you have any reason to complain or experience any problems with your visit to an attraction, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. You must contact our Guest Services Team at the attraction you have visited on contactus@LEGOLANDDiscoveryCentre.co.uk, within 28 days of the end of the visit to the attraction giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

11. YOUR RESPONSIBILITIES

Bookings are accepted on the understanding that all persons are normally in good health and able to fulfil the physical demands of the attraction visit. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. We cannot accept any liability or associated costs if you are refused entry onto transport or into the attraction country as a result of failure to carry correct documentation.

12. CONDITIONS OF SUPPLIERS

Many of the services which make up your visit are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

13. SPECIAL REQUESTS AND MEDICAL PROBLEMS

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

14. DIRECTIONS

Please make sure you have directions to LEGOLAND Discovery Centre. Basic directions are available on our Plan Your Visit Page. Directions should be used in conjunction with an up to date map.

15. PARKING

Please check parking arrangements. Parking is always at the vehicle owner's risk.

16. BEST PRICE GUARANTEE

Book more than 14 days in advance of your visit date and we guarantee that www.legolanddiscoverycentre.com will have the lowest priced priority entrance tickets available. If you find a cheaper price within 7 days of booking, we will match it and refund the difference!

The best price guarantee is subject to availability and times of date. The ticket must be the same in all respects including date, time of entry and admission priority. Excludes offers conditional on buying other products, group bookings or discounted membership schemes. We guarantee the best prices whether you make your purchase in Euros or Sterling, however, due to currency variations we will not consider price comparisons between products purchased in different currencies.

17. LEGOLAND DISCOVERY CENTRE TICKET TERMS AND CONDITIONS

All guests must have their tickets scanned at our admissions desk prior to entry. If arriving prior to your booked time, you may be asked to return later at your pre-booked timeslot. Adults (18+) MUST be accompanied by a child (17 years or under) to visit the LEGOLAND Discovery Centre.

18. COMBI-TICKET TERMS AND CONDITIONS

When purchasing a Combi-Ticket, the LEGOLAND Discovery Centre element of the ticket is for a specific date and time slot. A separate timeslot needs to be booked for SEA LIFE Manchester after purchase. You have 90 days to use your SEA LIFE visit. It may not be possible to do both attractions on the same day due to standard ticket availability. Without a booked timeslot, your ticket is not valid for the second attraction. Combi tickets cannot be purchased without a LEGOLAND Discovery Centre visit. Adults (18+) must be accompanied by a child (aged 17 or under) in LEGOLAND Discovery Centre Manchester.

Legal Notice

Please read these Terms and Conditions carefully before using the Site.

By using this Site you signify your consent to these Terms and Conditions. If you do not agree to the Terms, please do not use the Site. The Site is owned and operated by Merlin Entertainments Group Operations Ltd. Merlin Entertainments Group Operations Ltd maintain the Site for your personal entertainment and information. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, home personal use only, provided you keep intact all copyright, trademark and other proprietary notices. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this Site including the text, images, audio and video for public or commercial purposes, without written permission from Merlin Entertainments Group Operations Ltd.

Terms and conditions

You should assume that everything you see or read on this Site is protected by copyright unless otherwise stated and may only be used according to these Terms and Conditions. Merlin Entertainments Group Operations Ltd do not warrant or represent that your use of materials displayed on this Site will not infringe rights of third parties not owned by or affiliated with Merlin Entertainments Group Operations Ltd. Images are either the property of, or used with permission by, Merlin Entertainments Group Operations Ltd. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Merlin Entertainments Group Operations Ltd use reasonable efforts to include accurate and up-to-date information on the Site. However, Merlin Entertainments Group Operations Ltd make no warranties or representations as to the accuracy of the information. Merlin Entertainments Group Operations Ltd assume no liability or responsibility for any errors or omissions in the contents of this Site.
Furthermore, your use of and browsing in this Site is at your risk. Neither Merlin Entertainments Group Operations Ltd nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some the jurisdictions may not allow the exclusion of implied warranties, so some of above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Merlin Entertainments Group Operations Ltd also assume no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

Includes software and licenses

The following Open Source Software is distributed and is provided under other licenses and/or has source available from other locations.

MIT licensed software:

• FontAwesome
• HuntJS
• JQuery
• JQueryValidation
• LAB.js
• Normalize.css
• Photoswipe
• Stackblur Canvas

Apache licensed software:

• ImagerJS (Apache V2)
• JQueryValidationUnobtrusive

Website acceptable use policy

This acceptable use policy sets out the terms between you and us under which you may access our website. This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

www.legolanddiscoverycentre.co.uk is a site operated by Merlin Entertainments Group Limited (we or us). We are registered in England and Wales under company number 5022287 and we have our registered office at Arbor Building, 16^th Floor, 255 Blackfriars Road, London, SE1 9AX

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
• Not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

• Chat rooms.
• Bulletin boards.
• Photo/video galleries.
• Social media feeds.
• Customer service chat facilities.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
• We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Social media competitions

All LEGOLAND® Discovery Centre Manchester competitions on the LEGOLAND Discovery Centre Manchester official Facebook account requires that you are deemed to have accepted these Terms and Conditions of use. The winner must be in accordance with the regulations of LEGOLAND Discovery Centre Manchester. Please ensure that you agree to be bound by the regulations before redeeming your prize.

• The competition is open to all UK residents aged 18 years or over except: a) Any employees of the Merlin Entertainments Group Operations Ltd or members of their immediate families; b) Any employees or representatives of any agencies, suppliers or third parties associated with any attractions in the Merlin Entertainments Group Operations Ltd; or c) If you are not over 18 and win please ensure your parent or guardian get in touch with us to claim the prize.
• The prize for the competition is subject to availability and depends on the type of competition. More details about the prize will be communicated with every competition separately.
• The winner will be announced by LEGOLAND Discovery Centre Manchester no later than 1 week after the competition is officially finished.
• Reasonable efforts by LEGOLAND Discovery Centre Manchester will be made to contact the winner. If the winner cannot be contacted, or is unable to comply with these terms and conditions, LEGOLAND Discovery Centre reserves the right to offer the prize to the next eligible entrant drawn at random. We will ask for an address to send the LEGO® surprise to. If an Annual Pass will be part of the prize the pass is issued upon entry to the LEGOLAND® Discovery Centre Manchester and will be valid for 12 months from date of issue.
• All entrants and the winners must be 18 or older or have signed authorisation form from a parent or guardian who must be in attendance for the trip to the attraction. Proof of identity and age may be required.
• Adults MUST be accompanied by a child (up to 17 years old) to visit the LEGOLAND® Discovery Centre Manchester. Children under the age of 2 are entitled to visit the attraction for free. Children (17 and under) must be accompanied by adults.
• The prize is only valid at LEGOLAND® Discovery Centre Manchester and is not valid at LEGOLAND® Windsor Resort.
• The prize can only be used as stipulated, is not transferable to another individual and cannot be exchanged for cash or used in any other way. The sale of the prize for profit is prohibited. The prize cannot be used in conjunction with any other offer or ticket. If the winner elects to partake in any or all portions of his/her prize with fewer than the guests stated as the prize( if winning an Annual Pass), the prize will be awarded to the winner and any participating guest, and any remainder of the prize will be forfeited and shall not be subject to further or alternative compensation. This prize cannot be taken in conjunction with any other promotion.
• The prize is valid for 3 months from date of notification, and must be redeemed within that period.
  Any purported or attempted transfer or sale of or other misuse of the prize will render it automatically void.
• The winners and their companions are responsible for any expenses and arrangements not specifically included in the prize, including any necessary travel arrangements within the UK, accommodation, facilities at the attraction, spending money, telephone calls, personal items, merchandise and souvenirs, incidental costs, all alcoholic drinks, meals or refreshments, or taxes or expenses which may be incurred by the winners in claiming the prize.
• In the event of a prize being unavailable, LEGOLAND® Discovery Centre Manchester reserves the right to offer an alternative prize of equal or greater value.
• Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. The attraction reserves the right to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons including overcapacity.
• LEGOLAND Discovery Centre Manchester will not use the winner’s details for marketing purposes unless they have opted in to receive such information.
• LEGOLAND Discovery Centre may contact the competition winner post-visit for feedback purposes.
• LEGOLAND Discovery Centre Manchester cannot accept any responsibility for any damage, loss, injury or disappointment suffered by the winner or as a result of accepting the prize.
• The winner agrees to the use of their name, photograph and disclosure of county of residence and they will co-operate with any other reasonable request by LEGOLAND Discovery Centre Manchester relating to any post-winning publicity including all social channels.
• LEGOLAND Discovery Centre Manchester’s decision is final. No correspondence will be entered into.
• Competition winners will be contacted via Facebook and will have 10 working days to respond to this message before the prize is retracted and passed to an alternative winner.
• Merlin reserves the right to alter theses terms and conditions at any time and for any reason.

Promotions Ts & Cs

Please also read the Terms and Conditions on your voucher as they may vary from those below. 

When booking online, you must bring your online ticket (either printed or on your mobile device) as well as the physical promotional voucher that you received from the promotional partner. This promotional voucher must be surrendered to our admissions team in order for you to be granted entry at the promotional price. We will decline your admission and void your ticket if all relevant items are not presented at the time of your visit. Please read the terms and conditions stated on your individual voucher. All promotional offers have to be pre-booked online and cannot be redeemed on site.