Annual Pass Pre-Book

The Pre-book Portal is located here.

There are several reasons why you may be struggling to add your pass.

• You may have entered your Pass number incorrectly, so please re-enter your number and try again.
• Your Pass may have expired and be outside of the validity period.

There are several reasons why you may be struggling to pre-book your tickets. In this instance you will see an error box.

• You may be attempting to book a date or time for which your Pass type isn’t valid (i.e., if you’re a Discovery Passholder and have tried to book a weekend ticket) - if this is the case and you would like to visit on this date, please purchase an Exclusion Day ticket using the links above
• You may have exceeded the number of pre-books which you are allowed
• Your Pass may have expired and be outside of the validity period

Adding a Carer's Pass is simple! You just add in the Pass details the same way you would a paid for Annual Pass.

When you log into the portal you will need to send a code to your chosen mobile number (used to register). The text will come from ‘MSVerify’. If you do not receive a text message, please check that you entered your mobile phone number correctly when you registered. You can also try re-sending a log in code. If your mobile phone number is correct, you have signal, and you have also attempted to resend a code, then please get in touch with our help centre by using our live chat feature on the website.

Currently you’re unable to change your phone number on the portal, however we are working on this! As a precaution the old booking system will stay in place in the meantime so you can still prebook the old way if you’re unable to log into the Pre-book Portal.

Please use the normal link in the Merlin Annual Pass Perks Hub to book friends and family tickets, as this cannot be done through the Pre-book Portal.

Please make sure you check if your Pass is valid before making any booking in the Pre-book Portal. It’s your responsibility to ensure your Pass is valid, and you face the risk of being turned away if your Pass is not valid at the attraction.