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FAQs & Help Centre

Take a look through some quick answers to our most common questions below.

The attraction is suitable for all children however, it is primarily suited for 3-10 year old's. Adults must be accompanied by children to enter LEGOLAND Discovery Centre. An adult is classed as aged 18 and over. Children are classed as aged 17 and under. Children under the age of 3 do not need to buy a ticket. Adult only evenings will be planned and communicated on the website once the attraction is open.

All children must be accompanied by an adult and supervised at all times. An adult is classed as aged 18 and over. Children are classed as aged 17 and under. Children under the age of 3 do not need to buy a ticket.

We encourage families to interact together and explore their imagination and creativity through a world of open play, and therefore visits are not guided. The typical visit takes 2-3 hours.

The attraction will have a cafe with a range of food and drinks available. We try to stock as many different variety of food items that can suit everyone, unfortunately we won't be able to cater for everyone. For those who have any sensitive allergies or intolerances, you are more than welcome to bring in your own food. Apologies for any inconvenience caused.

The centre has been designed with your needs in mind. We review our risk assessments and policies annually to ensure we remain as accessible as possible to all guests, including wheelchair access.

Please note that for all of our rides, guests must be able to transfer to the ride vehicle with or without carer assistance. All of our rides also require guests to be able to sit upright unaided in order to ride.
Please note ALL adults must be accompanied by a child (aged 17 and under) to visit the attraction (with the exception of Adult Nights).

We do not provide wheelchairs or strollers at our attraction.

Yes. We ensure that there are always staff members at the LEGOLAND Discovery Centre who are trained in first aid.

We are stroller friendly, with family bathrooms with diaper changing facilities.

An adult is classed as aged 18 and over. Children are classed as aged 17 and under. Children under the age of 3 do not need to buy a ticket.

Tickets for Carers

There is no disabled rate but if a member of your party is registered disabled you will be entitled to admit one free carer with them. Please ensure that you bring documentation with you on the day such as your blue badge, DLA Letter or note from a doctor or specialist. If you are booking in advance, you do not need to book a ticket for your carer.

LEGOLAND Windsor and LEGOLAND Discovery Centre are two different experiences. LEGOLAND Discovery Centre is the ultimate indoor attraction, aimed at children aged 3-10. LEGOLAND Discovery Centre is a 2-3 hour experience. The attraction has 2 rides, a 4 cinema, MINILAND, LEGO themed play areas, Master Model Builder workshops and much more.

The LEGOLAND Discovery Centres have limited number of tickets available per day and we can often reach our capacity. In order to avoid disappointing guests we have reviewed the way that Merlin Annual Pass holders are able to guarantee their entry prior to arriving at the attraction.

As reflected in the Merlin Annual Pass terms and conditions, we now require all MAP holders to pre-book their timed entry prior to their visit. The booking can be done in advance via our website, and is completely free of charge.

To keep congestion to a minimum we admit guests into the attraction in 15 minute time slots. Each 15 minute slot is proportionally divided fairly between Merlin Annual Pass guests and all other ticket types which include guests who have booked online, via a third party or as part of a promotion. The proportion of tickets allocated for Merlin Annual pass holders is fair and enables us to be inclusive to all families who wish to visit the attraction.

We encourage all MAP holders to pre-book in advance for school holiday dates, as this is when we are at our busiest. Please note, that a MAP time slot may become available if another MAP holder cancels their booking.

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