Annual Pass Pre-Book

The Pre-book Portal is located here.

There are several reasons why you may be struggling to add your pass.

• You may have entered your Pass number incorrectly, so please re-enter your number and try again.
• Your Pass may have expired and be outside of the validity period.

There are several reasons why you may be struggling to pre-book your tickets. In this instance you will see an error box.

• You may be attempting to book a date or time for which your Pass type isn’t valid (i.e., if you’re a Discovery Passholder and have tried to book a weekend ticket) - if this is the case and you would like to visit on this date, please purchase a Standard Entry ticket
• You may have exceeded the number of pre-books which you are allowed
• Your Pass may have expired and be outside of the validity period

Adding a Carer's Pass is simple! You just add in the Pass details the same way you would a paid for Annual Pass.

When you log into the portal you will need to send a code to your chosen mobile number (used to register). The text will come from ‘MSVerify’. If you do not receive a text message, please check that you entered your mobile phone number correctly when you registered. You can also try re-sending a log in code. If your mobile phone number is correct, you have signal, and you have also attempted to resend a code, then please get in touch with our help centre at info@Merlinannualpass.co.uk, or by using our live chat feature on the website.

Currently you’re unable to change your phone number on the portal, however we are working on this! As a precaution the old booking system will stay in place in the meantime so you can still prebook the old way if you’re unable to log into the Pre-book Portal.

Please use the normal link in the Merlin Annual Pass Perks Hub to book friends and family tickets, as this cannot be done through the Pre-book Portal.

Please make sure you check if your Pass is valid before making any booking in the Pre-book Portal. It’s your responsibility to ensure your Pass is valid, and you face the risk of being turned away if your Pass is not valid at the attraction.