We can only guarantee entry with an online ticket for a booked time slot or with a time slot reservation for other tickets.
The time slot is already integrated in the online admission ticket; no further reservation is required here. All other ticket types require a time slot reservation.
As part of the precautionary measures to contain Covid-19, we have capacity limits that we ensure by pre-booking. Please inform yourself here about our current hygiene and safety measures before your visit.
Do you have a promotion code? Just enter the name or the numbers of the PLU on the entry ticket that can be booked online under "Promotion code" and secure a discount directly! (Example: PLU 123456 => Entry: 123456)
The original voucher must be presented together with the online ticket on the day of the visit.
Booking with confidence guarantee
We recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to! Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.
The guarantee is free of charge. You are covered in the event of
- our attraction being closed due to the instruction of local authorities
- travel restrictions
- you being unable to travel due to sickness and/or isolation
You can change your ticket dates up to 5 times via our booking portal. For login, all you need is the confirmation number as well as the e-mail address you used for the ticket order.Login to Booking Portal