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Coronavirus FAQs

UPDATE 07/04/21

LEGOLAND Discovery Centre Birmingham remains temporarily closed but in line with the Government’s roadmap out of lockdown we plan to reopen from May 17th. You can pre-book now and your tickets are covered by our COVID-19 guarantee

For information about your booking please review the FAQs below to find out the best next steps and who to contact if you need further assistance.

Please keep checking our website and social media for the latest information.

Following the latest update from the UK Government on its response to COVID-19 and the planned move of Birmingham into Tier 3 from December 2, LEGOLAND® Discovery Centre Birmingham will continue to remain temporarily closed.  

In line with the Government’s roadmap out of lockdown we plan to reopen from May 17th 2021. Please keep checking our website and social media channels for the latest information

If you have booked a ticket to visit us and we are still closed, it is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to the end of 2021.

If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised re-opening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased.   

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team via our Facebook page and we will be more than happy to help.

All local annual passes that were still valid during the November 2020 lock-down period have been extended by just over 200 days, to cover the full closure period from 5th November to 30th May.

To calculate you new expiry date using our simple tool, please click here.

If you have a Merlin Annual Pass please head over to https://www.merlinannualpass.co.uk/coronavirus for all pass related FAQs and the latest updates from the Merlin Annual Pass team.

Please get in touch with our team via our Facebook page